Refund FAQ
Will B my Lake Festival be held in 2022?
According to the decision of the organizer (VOLT Produkció Kft.), B my Lake Festival will not be held in 2022 independently.
What should I do I have a valid ticket for the 2022 B my Lake Festival?
We will definitively refund the ticket for the event, which have not been redeemed yet, by the repayment of the purchase price of the respective tickets.
How and when will I receive the purchase price of my ticket(s)?
Those who have purchased the ticket through the webpage my bmylake.hu, will receive the refund of purchase price automatically to the payment tool used for the payment of the purchase price originally. If the bank account belonging to the original payment tool is not active for more than 2 years, please contact our helpdesk: info@bmylake.hu.
How much and when will be refunded?
According to the Refund Policy, only the purchase price of the ticket will be refunded. The refund process will be launched as soon as possible, so, depending on the operation of the bank, the amount may be credited to your bank account within 30 days.
What should I do if I have purchased the ticket by using a bank account held at Sberbank Magyarország Zrt.?
Please contact our helpdesk: info@bmylake.hu
What should I do if I have purchased the ticket by cash payment?
Please contact our helpdesk: info@bmylake.hu
What should I do if I have purchsed the ticket through another platform instead of bmylake.hu?
You will get the refund from the ticket distributor from which you have purchased the ticket. Should you have any question, please contact our helpdesk: info@bmylake.hu
What benefits can I get as the B my Lake Festival will not be held?
It has been announced that a ’B My Lake Zone’ will be set up at Balaton Sound with the music programs and decoration having the characteristic of B my Lake festival. For those, who are holding valid tickets for the B my Lake festival at the time of the announcement, we ensure 30% discount at the Balaton Sound webshop, which may be used under the following conditions:
- the code of the coupon is the barcode of the B my Lake ticket
- by using the code, you can purchase a ticket until the of 2022 Balaton Sound (July 2, 2022)
- the coupon code cannot be applied for the purchase of camping pass or VIP upgrade product
- the coupon code may be applied only for one product and one time
- by the use of the barcode of a B my Lake daily ticket, only a Balaton Sound daily ticket or VIP daily ticket can be purchased (B my Lake goes to Balaton Sound daily ticket discount)
- by the use of the barcode of a B my Lake pass only a Balaton Sound pass or VIP pass can be purchased (B my Lake goes to Balaton Sound multi-day passes discount)