Information concerning ticket buyers

According to the Hungarian government’s official decision, mass events cannot be organized in August 2020, therefore we were unable to host B my Lake Festival 2020. In the following, we will summarize your options:

If you choose to join us at the B my Lake Festival in 2021:

The tickets and camping tickets purchased for B my Lake 2020 are automatically valid for next year’s event. It means a lot to us if you can join us at next year’s Festival! If you decide to keep your ticket and not request a refund, you have nothing else to do as your ticket will automatically be valid for the event in 2021. Keeping your ticket involves no extra fees, so all you have to do is start counting down the days until the festival in 2021!

If you have a day-ticket, the ticket will be valid for the same day of the festival in 2021 as it was for in 2020. For example, if you purchased a day pass for the first day of the festival in 2020, your ticket will also be valid for the first day of the festival in 2021. You also have the option of selecting which day(s) you’d like to come to the festival in 2021. You can do so in light of the 2021 festival schedule, from 1 June to 1 July 2021. To do so, simply create your festival account here and should you have any questions, we kindly ask you to read our FAQ.

If you can’t come to the festival, you can decide to request a refund of the ticket price:

Naturally, you also have the option of refunding the price of your tickets. From now, you can request a refund of your passes and camping tickets. To do so, simply create your festival account here and should you have any questions, we kindly ask you to read our FAQ.

  1. In order to complete the refund process, you will need a festival account, through which you can select which of the products you would like to refund. To create a festival account, click here. The refund interface will be continuously available, allowing you to request a refund of the ticket price until 20 June 2021.
  2. Through your festival account, you can request a withdrawal of your refunded products to your bank account.
  3. Within 90 days of the “prepared for refund” designation indicated on your account, the funds will be returned to the bank account connected to the bank card used for the original purchase.

If you choose to keep your ticket(s), you still have several months to decide whether you can come to the festival in 2021. This way, you can quickly and easily ensure your participation at next year’s event as soon as the dates and performers are announced. Should you change your mind, you can still request refunds of the ticket price until 20 June 2021.

All the necessary information is included in the following documents:

Terms of use:

https://molnagyonbalaton.hu/wp-content/uploads/2020/09/Felhasznalasi-feltetelek.pdf?fbclid=IwAR1eD0RVyumuEGT-eb-3_w5XgwCDKVKeDYDLpkF2o3QVmX5exQMahzYbrk8

Refund policy:

https://molnagyonbalaton.hu/wp-content/uploads/2020/09/A-VOLT-PRODUKCIO-KFT-VISSZATERITESI-SZABALYZATA.pdf

Privacy policy:

https://molnagyonbalaton.hu/wp-content/uploads/2020/09/Adatkezelesi-tajekoztato-a-VOLT-Produkcio-Kft.-weboldalain-torteno-regisztraciohoz.pdf